Shipping policy

Effective date: October 14, 2026

This Shipping Policy describes order processing and delivery for purchases from Thursday Boot. Please review the delivery options and charges shown at checkout before placing your order.

Delivery Destinations

We deliver to the countries and regions supported by our checkout. Available destinations and delivery services are displayed when you enter your delivery address. If your address is not supported, contact us before placing an order. Delivery availability may vary by product and destination.

Order Processing

In-stock orders are normally processed within one to three business days after payment confirmation, excluding weekends and public holidays. Preorders or items with a different handling period will state that period on the product page or at checkout. If we cannot ship within the stated timeframe, we will contact you with an updated estimate and the option to accept the delay or cancel the unshipped order for a prompt refund, as applicable.

Shipping Methods and Charges

Delivery charges are calculated and displayed at checkout before payment, based on the destination and selected service. Any free-shipping offer applies only when its stated conditions are met. There is no blanket promise of free shipping. Please review the full order total before submitting payment.

Delivery Estimates

Estimated delivery times depend on the selected service and destination and are shown at checkout where available. Transit estimates begin after dispatch and are separate from order processing. Carrier disruptions, customs clearance, and other delays may affect delivery. If we become aware of a material delay, we will provide available information and explain your cancellation or refund options where applicable. Contact support if a parcel has not arrived by the estimated delivery date.

Unless a guaranteed service is expressly stated for your order, delivery dates are estimates. Carrier operations, weather, customs processing, and other circumstances may affect delivery. If your parcel is delayed, please contact us with your order number and any available tracking information.

Order and Delivery Information

Please check your delivery address and contact information before completing checkout. If you need to correct an address after ordering, contact us promptly. The available options depend on the order's processing and dispatch status.

Contact us as soon as possible if you need to cancel an order or change an item or delivery address. We will try to accommodate requests before fulfillment, but changes cannot be guaranteed once processing or dispatch has begun. If cancellation is confirmed, the payment for cancelled items will be refunded promptly to the original payment method. After dispatch, eligible requests follow the Return Policy. This does not limit cancellation rights required by law.

Duties and Taxes

Applicable sales taxes are shown at checkout where collected. For international orders, import duties, local taxes, and carrier clearance charges may apply. Unless checkout explicitly states that these charges are included, the recipient is responsible for charges imposed by the destination authorities. Applicable law and any mandatory rights take precedence over this provision.

Delivery Problems

Please inspect your order on receipt and contact us promptly if an item is damaged, defective, incorrect, or missing. Include your order number, a description, and photographs where useful. We will assess the issue and explain the available replacement, return, or refund remedy. Do not discard packaging or return an item before receiving instructions. Reporting promptly helps us investigate and does not shorten statutory claim periods.

For delivery assistance, use the details on our Contact Us page. For returns after delivery, please read our Return Policy.