Refund policy

Effective date: October 14, 2026

This Return Policy explains how to request a return, refund, or exchange for purchases from Thursday Boot. Please review the applicable conditions before sending an item back.

Return Eligibility

You may request a return within 30 days after delivery. Items must be unworn, unused, unwashed, and in their original condition, with original packaging and any attached tags. Proof of purchase is required. Please contact us before sending any return and send the approved item within 14 days after receiving return instructions. Your statutory consumer rights remain unaffected.

Items and Conditions Excluded from Returns

Items clearly marked final sale before purchase, personalized or custom-made items, and gift cards are not eligible for change-of-mind returns. Items damaged through use, alteration, or misuse are excluded from voluntary returns. These exclusions do not limit remedies for defective, damaged, or incorrectly supplied goods or any return right required by applicable law.

How to Request a Return

Contact us through the channels listed on our Contact Us page with your order number, the item you wish to return, and the reason for your request. We will provide the instructions applicable to your order. Please use the return address provided for your request rather than an address printed on the original parcel.

Return Shipping

For a change-of-mind return, the customer pays the return shipping costs. Original delivery charges are generally non-refundable unless a refund is required by law or the return results from our error. We do not charge a restocking fee for an eligible return. If an item arrives defective, damaged, or incorrect, contact us so that we can arrange an appropriate remedy and cover reasonable return costs where required. Use a tracked service and retain your proof of shipment.

Refunds

We will notify you after receiving and inspecting your return. If approved, we aim to issue the refund to the original payment method within five business days. Your bank or payment provider may take up to ten additional business days to post the credit. Refunds cover the eligible returned items and any shipping charges required by law. Contact us if you have not received a refund after the applicable processing period.

Your payment provider may require additional time to display a refund after it has been processed. If a confirmed refund has not appeared, contact your payment provider and then our support team with the order and refund details.

Exchanges

To request a different size or item, contact us before returning your purchase. Exchanges depend on availability. Where a direct exchange is unavailable, we will explain how to return the eligible item for a refund and place a new order. We do not reserve replacement stock unless we confirm a reservation.

Damaged, Faulty, or Incorrect Items

Please inspect your order on receipt and contact us promptly if an item is damaged, defective, incorrect, or missing. Include your order number, a description, and photographs where useful. We will assess the issue and explain the available replacement, return, or refund remedy. Do not discard packaging or return an item before receiving instructions. Reporting promptly helps us investigate and does not shorten statutory claim periods.

Nothing in this policy limits any statutory consumer rights that apply to your purchase. If a product is faulty, damaged, or different from what was ordered, please contact us so that the appropriate remedy can be arranged.