Service Policy

Effective date: October 14, 2026

This Service Policy explains how to contact Thursday Boot for assistance with products, orders, delivery, and after-sales enquiries. Product-specific information and the policies applicable to your purchase should be read together with this page.

Customer Support

We provide assistance with product information, sizing, order status, delivery issues, returns, refunds, and exchanges. Contact us through the channels below and include enough information for us to locate your order. Any product-specific warranty must be stated separately; this policy does not promise an additional warranty.

Our support team handles enquiries Monday through Friday, excluding public holidays. We aim to reply within two business days. Requests received outside these days are reviewed on the next business day.

Please use the verified channels listed on our Contact Us page. Include your order number, where relevant, and a clear description of the assistance you need. Do not include passwords or full payment card details.

Changes and Cancellations

Contact us as soon as possible if you need to cancel an order or change an item or delivery address. We will try to accommodate requests before fulfillment, but changes cannot be guaranteed once processing or dispatch has begun. If cancellation is confirmed, the payment for cancelled items will be refunded promptly to the original payment method. After dispatch, eligible requests follow the Return Policy. This does not limit cancellation rights required by law.

Problems with an Order

Please inspect your order on receipt and contact us promptly if an item is damaged, defective, incorrect, or missing. Include your order number, a description, and photographs where useful. We will assess the issue and explain the available replacement, return, or refund remedy. Do not discard packaging or return an item before receiving instructions. Reporting promptly helps us investigate and does not shorten statutory claim periods.

When contacting us about an item, identify the product and explain the issue. If a photograph would help us understand the problem, provide an image of the item or packaging without exposing unrelated personal information.

Returns, Refunds, and Delivery

Return and refund conditions are described in our Return Policy. Processing and delivery information is described in our Shipping Policy. This service page does not create an additional warranty or replace rights that apply under consumer law.

Privacy and Follow-up

Information supplied to customer support is handled in accordance with our Privacy Policy. If you need to follow up on a request, reply through the same support channel where possible and include your order or enquiry reference.